Sales & Lead Generation
Agents who call, qualify, and book, so your closers can close.
A dedicated team works your leads and your lists, from the first cold call to the booked appointment, using your script, your CRM, and your calendar.
Get a Free ConsultationWhat we handle
Everything the team can take on.
Pick one, or combine them. Every seat is a dedicated agent assigned to your account.
Appointment setting
Agents reach prospects, confirm interest, and book meetings directly onto your team's calendar.
Lead qualification
Every lead is screened against your criteria before it reaches a salesperson, so your closers only speak to real prospects.
Live transfers
Qualified prospects are handed to your closers on the same call, while interest is highest.
Cold calling & telemarketing
Outbound prospecting to new lists, following your script, your targeting, and your call hours.
Inbound sales
Your sales and quote calls are answered by trained agents who book or close them, instead of going to voicemail.
Retention & win-back
Outreach to lapsing and former customers to keep them, or bring them back.
Aged lead follow-up
The leads you already paid for that went quiet get worked again, systematically.
SMS & email follow-up
Text and email touches between calls keep prospects engaged until they book.
How it works
From discovery call to a team on the job.
Step 1: Discovery
We learn your offer, your ideal customer, and what counts as a qualified lead or a good appointment.
Step 2: Script and setup
We agree the script and objection handling, and get access to your CRM, dialer, and calendar.
Step 3: Training and KPIs
Your agents are trained on your product and script, and the KPIs are agreed in week one.
Step 4: Calling and booking
The team works your leads and lists, books appointments, and makes live transfers during your hours.
Step 5: Reporting and refinement
You get results on the cadence you set, and we refine lists, script, and timing from what the numbers show.
What we measure
KPIs agreed in week one, reported your way.
These are the measures we typically agree for this service. You choose the ones that matter to you, and the reporting cadence and format.
- Contact rate
- The share of dials that reach a live prospect.
- Appointments per agent per week
- Booked appointments per agent, per week.
- Qualified lead rate
- The share of conversations that meet your qualification criteria.
- Live transfer volume
- Qualified prospects handed to your closers.
- QA score
- Call quality against your script and standards.
Tools our agents work in
CRMs
- GoHighLevel
- Salesforce
- HubSpot
Dialers & phone systems
- ReadyMode
- VICIdial
- Zoom
Or your own systems: agents work inside the tools you already use.
Why CCS
Costs you can plan around. Results you can see.
Dedicated support
Your own dedicated unit of experts, immersed in your brand and processes for consistency. We invest in continuous, specialized training so the team performs and solves problems before they reach you.
Predictable cost
We price on a fixed monthly seat rate rather than per minute, so your cost per seat is known in advance and does not spike with volume. You carry no recruitment, training, facilities, or technology overhead, and no idle-time cost when volume dips.
Measured and reported
Every program runs against KPIs agreed in week one, reported on the cadence you set, in the format you specify. If a metric slips, you see it in the same report we do.
Tell us what the team should handle.
We’ll model the saving against your own loaded cost per seat before you commit to anything.