Privacy Policy

This Privacy Policy explains how Cloud Calls Solutions LLC (“Cloud Calls Solutions,” “CCS,” “we,” or “us”) collects, uses, and shares information when you visit this website or request a consultation through it. It covers this website only. Information we process on behalf of our clients while delivering services is governed by our agreements with those clients.

Information we collect

Information you give us

When you request a consultation, we collect the details you enter in the form:

Your name, company, and work email address
Your phone number, if you choose to provide it
The service you are interested in and the approximate team size
Anything you write in the message field

Please do not include sensitive personal information, payment card details, or health information in the form.

Information collected automatically

Like most websites, our servers record technical information when you visit, such as your IP address, browser type, device type, the pages you view, and the date and time of your visit. We use this to keep the site secure and working properly.

We may use Google Analytics, through Google Tag Manager, to understand how visitors use the site, for example which pages are viewed and whether a consultation request was completed. These tools use cookies and similar technologies. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can block or delete cookies through your browser settings.

How we use information

To respond to your consultation request and follow up about our services
To prepare a proposal or cost model you have asked for
To operate, secure, and improve this website
To understand which pages and campaigns lead people to contact us
To comply with legal obligations and enforce our terms

We use the contact details you submit for business communication about your inquiry. We do not add you to a marketing list without telling you, and you can ask us to stop contacting you at any time.

How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share it only with:

Service providers that help us run this website and handle inquiries, such as our hosting provider, Google Workspace (where consultation requests are stored and emailed to our team), and analytics providers. They may use the information only to provide services to us.
Legal and safety recipients, when we believe disclosure is required by law or needed to protect the rights, property, or safety of CCS, our clients, or others.
A successor business, if CCS is involved in a merger, acquisition, or sale of assets, in which case this policy continues to apply to information transferred.

Where information is processed

CCS is registered in the United States, and our team includes personnel at our delivery floor in Egypt. Your information may be accessed and processed in the United States, in Egypt, and in other countries where our service providers operate. We take steps to protect it wherever it is processed.

How long we keep information

We keep consultation requests for as long as needed to respond to you and manage our business relationship, and then for a reasonable period for record-keeping, unless a longer period is required by law. You can ask us to delete your information sooner.

How we protect information

We use administrative, technical, and physical safeguards appropriate to the information we handle, including access controls and encrypted connections to this website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to correct it, to delete it, or to opt out of certain processing. Residents of some U.S. states, including California, have these rights under state privacy laws. We honor these requests regardless of where you live, subject to legal exceptions, and we will not discriminate against you for making one.

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

Children’s privacy

This website is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will post the updated version on this page, and significant changes will be highlighted here.

Contact us

For privacy questions or requests, contact:

Email: privacy@cloudcallssolutions.com
Phone: +1 (773) 740-4045