Back-Office & Admin
The back-office work, handled, so your team can focus.
A dedicated admin team takes on the repetitive, detail-heavy work that slows your in-house staff down, done in your systems and to your standards.
Get a Free ConsultationWhat we handle
Everything the team can take on.
Pick one, or combine them. Every seat is a dedicated agent assigned to your account.
Order processing
Orders entered, checked, and moved through your workflow.
Data entry & CRM hygiene
Records kept accurate, complete, and free of duplicates, so your pipeline data can be trusted.
Scheduling & dispatch coordination
Appointments booked, crews and technicians scheduled, and changes communicated.
Document handling
Documents collected, checked, organized, and filed.
Reporting support
Recurring reports compiled and updated, in the format you specify.
Billing & bookkeeping
Invoicing, payment posting, and day-to-day bookkeeping support.
HR & recruiting admin
Candidate screening calls, onboarding paperwork, and HR data entry.
How it works
From discovery call to a team on the job.
Step 1: Discovery
We map the tasks, volumes, turnaround times, and the systems your team uses today.
Step 2: Process documentation
Each workflow is written down step by step, with your quality checks built in.
Step 3: Training and KPIs
Your agents are trained in your systems, and the KPIs are agreed in week one.
Step 4: Handover
The team takes over the work, starting with a supervised handover period.
Step 5: Reporting and accuracy
You get turnaround and accuracy results on the cadence you set, and we improve the process as we go.
What we measure
KPIs agreed in week one, reported your way.
These are the measures we typically agree for this service. You choose the ones that matter to you, and the reporting cadence and format.
- Accuracy rate
- The share of work completed without errors.
- Turnaround time
- How long each task takes from receipt to completion.
- Volume processed
- Tasks completed per agent, per day.
- SLA adherence
- The share of work finished within the agreed deadlines.
- QA score
- Quality checks against your standards.
Tools our agents work in
CRMs
- GoHighLevel
- Salesforce
- HubSpot
Or your own systems: agents work inside the tools you already use.
Why CCS
Costs you can plan around. Results you can see.
Dedicated support
Your own dedicated unit of experts, immersed in your brand and processes for consistency. We invest in continuous, specialized training so the team performs and solves problems before they reach you.
Predictable cost
We price on a fixed monthly seat rate rather than per minute, so your cost per seat is known in advance and does not spike with volume. You carry no recruitment, training, facilities, or technology overhead, and no idle-time cost when volume dips.
Measured and reported
Every program runs against KPIs agreed in week one, reported on the cadence you set, in the format you specify. If a metric slips, you see it in the same report we do.
Tell us what the team should handle.
We’ll model the saving against your own loaded cost per seat before you commit to anything.